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Frequently Asked Questions

Q: Do you have inside waiting?
A: YES. Aside from one small area where you are required to walk outside to the next building, The Catacombs are completely inside.

Q: Is this haunt too scary for my children?
A: The Catacombs are designed to scare you and prey on your weaknesses. We do NOT recommend this attraction for children under the age of twelve (12), but as the parent and/or guardian, we leave that choice completely up to you.

Q: What if I cannot make it through the haunt?
A: We have exits within our tunnel and a highly trained staff that will get you out if you or your child cannot make it through. Please note that there are NO REFUNDS for any reason.

Q: What types of effects do you use?
A: We use fog, strobe lights, different types of scents, loud noises, uneven floors, tight spaces, and of course monsters. If you are pregnant or have any medical condition that might be affected by anything you would normally find in a haunted house, we ask you to consider this before you purchase a ticket.

Q: How can I get a discounted ticket?
A: We have discount codes offered from some of our sponsors' store fronts. You can also purchase a ticket online and we sometimes offer discount codes on the website. Note that they must be used at the time of purchase, no refunds. Please note that all discounts are valid for one person only, with the exception of online tickets.

Q: Are you wheelchair accessible?
A: Due to the age of the building, we are not 100% accessible to the handicapped.

Q: Is there anything else I need to know before I come?
A: Any other info you may need can be found on our DISCLAIMER page. Other than that, we just ask that you come out and enjoy yourself!

Q: How long is the wait?
A: Wait time can vary drastically depending on the day and time of visit and how busy we are that given evening. Usually the shortest wait time is right when we open or the earlier days in the season.

Q.Do you offer a fast pass?
A: Yes! You can purchase a VIP ticket which bypasses the main line, it works much like a fast pass at theme parks.

Q.Can I upgrade a ticket to VIP if I change my  mind?
A: Yes! Just take your tickets to the cashier and ask for a VIP upgrade.